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cancellation payment need taken.

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Grafter
Posts: 70
Registered: ‎09-06-2011

cancellation payment need taken.

I cancelled my fibre and phone and got told on the phone and email I had 14 days to pay.
You tried taking payment after day 2. I have have no idea how many times you have tried but I have a fair amount of emails.
I have updated my card for you to take the payment. I was
7 REPLIES 7
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Plusnet Help Team
Plusnet Help Team
Posts: 14,938
Thanks: 407
Fixes: 117
Registered: ‎27-04-2007

Re: cancellation payment need taken.

Hi Dave,
Can you give us a call please? We need to speak with you to confirm one or two details to be able to do that.
Thanks a lot for updating your details by the way.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Grafter
Posts: 70
Registered: ‎09-06-2011

Re: cancellation payment need taken.

I can ring on Monday and get it sorted :).
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Champion
Posts: 3,197
Thanks: 171
Fixes: 46
Registered: ‎10-04-2014

Re: cancellation payment need taken.

Let me know if you still have problems with this.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Grafter
Posts: 70
Registered: ‎09-06-2011

Re: cancellation payment need taken.

Is there any other way to pay this?.
Everytime I ring and get into " are you thinking of leaving us"" the wait time is rather long.
I guess its because of the price increases I keep reading about.
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Grafter
Posts: 70
Registered: ‎09-06-2011

Re: cancellation payment need taken.

Nice music tho  Cheesy
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Grafter
Posts: 70
Registered: ‎09-06-2011

Re: cancellation payment need taken.

All sorted 28 minutes waiting.
Thank you plusnet.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: cancellation payment need taken.

No problem, just glad to see it has been resolved now for you.