cancel
Showing results for 
Search instead for 
Did you mean: 

cancellation date

curtains
Grafter
Posts: 32
Thanks: 1
Fixes: 1
Registered: ‎11-02-2016

cancellation date

Could some tell me why I've received an email to say the cancellation of my broadband and phone line will take place on 11th September 2018 when I changed over to my new broadband supplier on the 29th august 2018. Will I get a final bill or will I be owed money.

3 REPLIES 3
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: cancellation date

Hi @curtains

 

I am sorry for the recent email you received regarding your account cancellation.

I have responded to your query via a ticket on your account here

 

If you have any further questions please do not hesitate to get back to us.

curtains
Grafter
Posts: 32
Thanks: 1
Fixes: 1
Registered: ‎11-02-2016

Re: cancellation date

Any news on what's happening.

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: cancellation date

Hi @curtains,

 

Thanks for getting back in touch.

 

I have updated your ticket accordingly. You can view the ticket here.

 

Please let us know if there is anything else we can help you out with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team