cancellation date

[#1]

Could some tell me why I've received an email to say the cancellation of my broadband and phone line will take place on 11th September 2018 when I changed over to my new broadband supplier on the 29th august 2018. Will I get a final bill or will I be owed money.

[#2]

Hi @curtains

I am sorry for the recent email you received regarding your account cancellation.

I have responded to your query via a ticket on your account here

If you have any further questions please do not hesitate to get back to us.

[#3]

Any news on what's happening.

[#4]

Hi @curtains,

Thanks for getting back in touch.

I have updated your ticket accordingly. You can view the ticket here.

Please let us know if there is anything else we can help you out with.