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drums4life
Newbie
Posts: 2
Registered: ‎30-03-2020

cancel contract

hello, how do i cancel ? im out of contract and i cant see how i cancel ?

6 REPLIES 6
dvorak
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Re: cancel contract


Moderators Note


This topic has been moved from Fibre to My Account / Billing

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dvorak
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Re: cancel contract

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
Phone number is 0800 013 2632.

 

or

https://www.plus.net/help/legal/cancellation-policy/

By post to: Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for your own peace of mind, any letter containing a cancellation request for cease of service is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the name of the account holder, the account username, the full address of where we are providing the service as well as the telephone number which we are providing the service on.

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drums4life
Newbie
Posts: 2
Registered: ‎30-03-2020

Re: cancel contract

Thank you but as i cant call you as you are not taking calls, i cant tell you im moving to virgin.

 

when i go to cancel i get this message ,

 

Moving to Virgin? You will need to tell us. Your Plusnet account will only close once your new service has been set up.

 

hw can i tell you im moving to virgin ?

dvorak
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Re: cancel contract

I’m just a customer like you - you need to write to them in the address I posted
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HelloDuck
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Registered: ‎21-03-2020

Re: cancel contract

Hi drums4life 

You new supplier will inform PlusNet that they are taking over you line and broadband so you need to do nothing it may complicate things if you do

If you want/need to keep you PlusNet email address which is now free you need to advise them

You should get an email from PlusNet to say sorry you are leaving etc etc

Do not cancel your direct debit to PlusNet until the final payment or refund has been done

 

HD 

dvorak
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Re: cancel contract

Not if it’s Virgin they won’t, only if it’s another supplier using the BTO network.

@drums4life just write to PN
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