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can someone from customer service please help ? No cheque

kazsmit
Hooked
Posts: 7
Registered: ‎06-03-2021

can someone from customer service please help ? No cheque

Good morning

I can't call the phone number so I am posting here relating to question 221194664 I was due to have a cheque sent in 14 days - it has now been a month I gave an extra two weeks (in case of covid etc.) but nothing

Please can someone look into this ?

Many thanks

2 REPLIES 2
dvorak
Moderator
Moderator
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Thanks: 6,668
Fixes: 1,485
Registered: ‎11-01-2008

Re: can someone from customer service please help ? No cheque


Moderators Note


This topic has been released from the spam filter and moved from ADSL Broadband to My Account / Billing

Customer / Moderator
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LaurenB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: can someone from customer service please help ? No cheque

Hiya @kazsmit, thanks for getting in touch.

 

I'm really sorry that you haven't yet received your cheque, thank you for allowing extra time for it to reach you but it definitely does sound like it's lost!

 

I have created a ticket here with a further response and raised it to our billing team for you:  https://www.plus.net/wizard/?p=view_question&id=345322340 I'll update you once I get a response, likely within the next 2 working days.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team