can someone explain?

[#1]

Question #58764562 - Your Feedback
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9:13am, Wednesday 15 Aug 2012
[INTERNAL]
This account cannot be provisioned on 21CN as the BBEU number has not been set.
Please update the BBEU number on this account and complete the account change.
Our Support Team will respond to your question soon. Please only add further comments when absolutely necessary.
although i did not post that comment.... what dose it mean?
could it have something to do with me loosing pin as shown in ticket  58765444?

[#2]

That ticket was generated due to a known problem that we're working on. It doesn't have any impact at all on you so feel free to ignore it.