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call bar charge when not reached limit

snadge
Aspiring Pro
Posts: 171
Thanks: 30
Fixes: 5
Registered: ‎10-12-2016

call bar charge when not reached limit

I notice on my outstanding bill I have a £5 call charge which is when you reach your phone limit. I have only used a couple of pound in call charges on that month???

Iam aware my bill is outstanding and is getting paid on 11th, but I shouldn't be paying a call barring charge on £1.23 call charges?

as you can see:

 

opera_2018-10-10_00-51-00.jpg

1 REPLY 1
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: call bar charge when not reached limit

Hi @snadge,

 

The call barring charges apply if you reach the 'credit limit', but also if the bill remains unpaid for a period of time. Full details can be found here and the relevant charges here

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team