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call bar charge when not reached limit

snadge
Aspiring Pro
Posts: 183
Thanks: 34
Fixes: 6
Registered: ‎10-12-2016

call bar charge when not reached limit

I notice on my outstanding bill I have a £5 call charge which is when you reach your phone limit. I have only used a couple of pound in call charges on that month???

Iam aware my bill is outstanding and is getting paid on 11th, but I shouldn't be paying a call barring charge on £1.23 call charges?

as you can see:

 

opera_2018-10-10_00-51-00.jpg

1 REPLY 1
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: call bar charge when not reached limit

Hi @snadge,

 

The call barring charges apply if you reach the 'credit limit', but also if the bill remains unpaid for a period of time. Full details can be found here and the relevant charges here