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broadband outtage and payment

Beccie86
Interested
Posts: 2
Registered: ‎27-08-2020

broadband outtage and payment

I had problems with my broadband which resulted in complete outtage between the 10th of July to the 17th of august. (the fault turned out to be a recurring fault in the exchange so i switched to fibre to essentially skip the fault area, which appears to have worked).. i was told during one of my discussions with the team I would be compensated for the time I was without supply however i have heard nothing regarding this, do i have to apply for it? or is it automatic?. iv tried calling but it appears the lines are very busy at present, and i have run out of time before i get through on a few occasions. Thankyou in advance

3 REPLIES 3
Jonpe
Hero
Posts: 3,889
Thanks: 1,792
Fixes: 9
Registered: ‎05-09-2016

Re: broadband outtage and payment

Post this under My Account/Billing where it is more likely to be spotted by a member of staff.

jab1
Aspiring Legend
Posts: 12,145
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: broadband outtage and payment

@Jonpe I flagged this on the day it was posted, by I was ignored.

John
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: broadband outtage and payment

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.
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