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broadband contract price increased without notification

FIXED
molly8
Grafter
Posts: 26
Thanks: 3
Fixes: 1
Registered: ‎08-11-2019

broadband contract price increased without notification

I renewed my contract for 2 years on 17th October 2019 - and was told it would cost £11.99.  I have been billed £12.66 despite being assured that there would be no increase in price for the duration of the contract.  Is this legal?

2 REPLIES 2
molly8
Grafter
Posts: 26
Thanks: 3
Fixes: 1
Registered: ‎08-11-2019

Re: broadband contract price increased without notification

Problem hopefully resolved once chat came back online again.  Should get a refund and then back to originally agreed payment in future.

 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: broadband contract price increased without notification

Fix

Hi @molly8,

 

I'm sorry that your latest bill was incorrect and for any inconvenience that this caused you. I'm glad to hear that you have discussed this with an advisor over chat and that a refund has been arranged and the correct discounts added to ensure that you're charged correctly moving forwards.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team