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billing

jillmonty
Browser
Posts: 1
Thanks: 1
Registered: ‎13-07-2020

billing

been trying to pay bill online but page keeps saying unavailable. tried to phone but not available. please help
2 REPLIES 2
Tomtay79
Dabbler
Posts: 10
Thanks: 2
Registered: ‎17-07-2017

Re: billing

Have you tried paying via mobile with your WiFi turned of? Unsure if this is still an issue, they basically ban you from logging in to billing when your payment is late.
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: billing

Hi @jillmonty,

 

I'm sorry that it wasn't allowing you to make your payment online and for any inconvenience that this caused you. I can see that you have since made the payment over the phone and your account is fully up to date.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team