I have been waiting since 11.09.2020 for an answer
plusnet say 5 days that is a joke
you ring the cut you off email that is a no go
you raise a ticket they ingore you cnow they has passed my debt to a debt collector
i lost the internet for two days and two days wages
so i changed suppliers now they want £147.00 cancellation fee
what a rip off
Fiona
