billing query

[#1]

I have just received my bill for this month. I signed up for an 18 month contract for 23.99 but my bill of 34.98. Please explain why this is and I would like this to be rectified.

Thanks

[#2]

Hi there @Missyk,

Thank you for getting in touch. I'm sorry to hear that you have been over charged. I have updated the associated account with the relevant information. You can find this by logging in to the member centre and clicking on the following link;

https://www.plus.net/wizard/?p=view_question&id=184344784

I hope this resolves the issue.

Please do not hesitate to get back in touch if we can be of further assistance.

Thanks,

[#3]

Hi

I have checked and it still says 34.98. Can you pls recheck from your side and issue a revised bill?

[#4]

Hi @Missyk, I have updated the ticket here.