billing have over charge me already for line rental
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billing have over charge me already for line rental
16-12-2014 6:40 PM
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New Account: unlimited broadband deal
Account username: peteholland
If so can you help me try to sort my account out please?
I have recently joined up online on your package of unlimited broadband deal and wonder why you have taken up direct debit on the day of my broadband issue date of 12 December 2014 ,as I am having to pay my current phone line provider a sum of funds until 30 December when you say you will take the phone line over, surely you should reimburse me for the line rental until the 30 December as the offer was for free broadband and I only paying for line rental on a twelve month contract at 15.95p!
By the way, when will I received a cashback or a website link to claim the 75 pounds that is due to me
Thank you
I hope you can sort this matter out as soon as possible
Kind Regards
Peter Holland
Re: billing have over charge me already for line rental
17-12-2014 8:59 AM
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10 days after your service goes active you should receive an email to claim your cashback, click the link in the email and you'll receive the cashback within 30 days.
Re: billing have over charge me already for line rental
17-12-2014 1:17 PM
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further to your reply ,just check my billing and at it says next bill date is 12 January 2012 , well its a bit rich ,when in your reply after 30 days so thats February 2014 !
Re: billing have over charge me already for line rental
17-12-2014 1:20 PM
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I can see that your phone line hasn't yet gone active, so on the 12th January you'll only be billed a pro-rata amount for the time this was active in that period.
Re: billing have over charge me already for line rental
17-12-2014 4:56 PM
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Re: billing have over charge me already for line rental
23-12-2014 10:11 AM
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Re: billing have over charge me already for line rental
23-12-2014 11:34 AM
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Peter Holland.
I can see how frustrating it must be not to be informed in regards to the cash back offer.
I am really sorry for the confusion . I will personally make sure that the cash back offer will definitely come your way.
It can take up to 30 days from when you have signed up to receive the email. We are still within those 30days. However I
will be chasing it up for you and I have raised a question on your account (96662561)
I will get back to you as soon as I have more information.
Re: billing have over charge me already for line rental
28-12-2014 12:27 PM
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so far as a fed up user with full of promises you cannot keep!
Re: billing have over charge me already for line rental
29-12-2014 11:46 AM
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The email will have been sent to the email address shown on your account, in this instance that's your new Plusnet email address. If you log in to webmail.plus.net and enter your username and password hopefully the mail will be there for you.
Re: billing have over charge me already for line rental
29-12-2014 12:00 PM
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Just a note, before sending your reply can you get the facts right!!
I have check my Plus Net account since it was first open back on 12 December 2014 <snip> and as yet no email or no link!
I have to say about that apart email and did not check the facts and that customer service is awful and have no ideal what’s going to on before sending out this reply before first checking that the link as gone to above webmail address!
I rest my case and will now forward a Email to Your CEO
jim:green email address removed mod:end
Re: billing have over charge me already for line rental
29-12-2014 12:53 PM
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Re: billing have over charge me already for line rental
02-01-2015 3:22 PM
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