billed incorrectly
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billed incorrectly
24-11-2016 12:36 PM
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I received an invoice for fibre broadband but I am not on a fibre broadband contact. I am standard broadband and my package said free broadband with paid line rental. I paid line rental up front so I should not be receiving any bill this month! Please fix this ASAP!
Re: billed incorrectly
24-11-2016 4:49 PM
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Re: billed incorrectly
24-11-2016 6:34 PM
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Please check my connection, you will see for yourself that I am not receiving fibre.
I am losing my patience with Plusnet, rejected orders, delayed Adsl connection and now billed for the fibre I was rejected from. This has to be fixed!
Re: billed incorrectly
25-11-2016 9:40 AM
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Looking into your account, I can see that you did agree a free broadband contract after your account was initially provisioned as fibre.
Leave this with me, and I'll make sure your account is changed over and the necessary refunds are provided.
Please accept my apologies for any inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: billed incorrectly
05-12-2016 9:45 AM
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Thanks for your patience.
I've changed your account over to ADSL and issued you the necessary refunds, updating your ticket by email.
Apologies for any inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
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