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bill missing urgent.

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Hooked
Posts: 9
Registered: ‎11-05-2019

bill missing urgent.

husband needs to prove he made a phone call, but the one bill i need for the date is missing. need a s a p. need to see the calls for february 2020. (missing april 2020 bill).

4 REPLIES 4
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Plusnet Help Team
Plusnet Help Team
Posts: 243
Thanks: 85
Fixes: 20
Registered: ‎08-04-2020

Re: bill missing urgent.

Hi @randm

 

Thanks for getting in touch. You can view history of calls here

If you are looking for call made in February you will need to check your bill from February/March, not April. I've looked into your account and there are no missing bills, account was closed so list of calls from last month of service is on final bill generated 20 days after account closure.

Please be aware that if that call was not charged it won't appear on your bill.

 

I hope that answers your question.

 

 Piotr
 Plusnet Help Team
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Hooked
Posts: 9
Registered: ‎11-05-2019

Re: bill missing urgent.

thank you, so are the itemised bills taken from the 1st of the month to the first of the next month?

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Pro
Posts: 1,170
Thanks: 76
Fixes: 3
Registered: ‎05-04-2009

Re: bill missing urgent.

Calls are grouped by "billing month", so notionally cover the same period as the internet billing (depends on when the data is received.by Plusnet).

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Highlighted
Hooked
Posts: 9
Registered: ‎11-05-2019

Re: bill missing urgent.

so how do i know when my billing month starts and ends, as there is nothing written on the bill stating the period it covers, this was why i wondered if the rest of feb was on the next bill, i.e if my billing date went from 15th feb to 15th march then i would have being missing a bill. thanks for your help by the way xx