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bill increse of nearly 50%???

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Posts: 1
Registered: ‎05-06-2021

bill increse of nearly 50%???

I have just had notification of my June bill - £34.95 instead of my normal £24.95. I had to take a new contract when we moved home in December and that increased the price by £2.00/month. OK we swallowed that but now after 6mths £10/month has been added - not acceptable!!! Please rectify this asap

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Registered: ‎21-04-2017

Re: bill increse of nearly 50%???

Thanks for your post @janfur and welcome to our Community Forums

I'm sorry to see what's happened. I've refunded the overcharge now you should get in your bank within the next 3 to 5 working days either before we take your payment or shortly after.

Let us know if there are any further issues.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi