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bill increse of nearly 50%???

janfur
Newbie
Posts: 1
Registered: ‎05-06-2021

bill increse of nearly 50%???

I have just had notification of my June bill - £34.95 instead of my normal £24.95. I had to take a new contract when we moved home in December and that increased the price by £2.00/month. OK we swallowed that but now after 6mths £10/month has been added - not acceptable!!! Please rectify this asap

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: bill increse of nearly 50%???

Thanks for your post @janfur and welcome to our Community Forums

I'm sorry to see what's happened. I've refunded the overcharge now you should get in your bank within the next 3 to 5 working days either before we take your payment or shortly after.

Let us know if there are any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet