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bill error-- again
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- bill error-- again
bill error-- again
25-03-2013 11:40 AM
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When I got PN broadband and phone I paid my line rental 12 months in advance. The first month bill included £13.99 for line rental which after I complained was refunded.
I've now got my second months bill and again PN have included £13.99 for line rental.
I can understand a error on the fist bill but to repeat it on the second months bill is ridiculous.
Please get your act together PN.
I've now got my second months bill and again PN have included £13.99 for line rental.
I can understand a error on the fist bill but to repeat it on the second months bill is ridiculous.
Please get your act together PN.
Message 1 of 8
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7 REPLIES 7
Re: bill error-- again
25-03-2013 12:58 PM
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Hi there,
Sorry about that, the LRS contract didn't activate correctly, hence the charge for line rental.
I've activated it now and will arrange a refund for the line rental fee for you.
Adam
Sorry about that, the LRS contract didn't activate correctly, hence the charge for line rental.
I've activated it now and will arrange a refund for the line rental fee for you.
Adam
Message 2 of 8
(598 Views)
Re: bill error-- again
25-03-2013 9:04 PM
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Thanks, I'll look forward to seeing what next months bill shows
Message 3 of 8
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Re: bill error-- again
03-04-2013 4:22 PM
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Message 4 of 8
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Re: bill error-- again
25-04-2013 7:48 PM
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Quote from: _Adam_Walker_ Hi there,
I've activated it now and will arrange a refund for the line rental fee for you.
Adam
Well, this months bill is correct.
Still haven't had the refund of £13.99 from the last bill.
Message 5 of 8
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Re: bill error-- again
26-04-2013 9:32 AM
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Hi there,
Sorry about the billing error, I've refunded £13.99 to your account, please allow up-to 10 days to process.
Sorry about the billing error, I've refunded £13.99 to your account, please allow up-to 10 days to process.
Message 6 of 8
(598 Views)
Re: bill error-- again
26-04-2013 1:18 PM
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Thanks
Message 7 of 8
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Re: bill error-- again
26-04-2013 4:09 PM
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They are doing this to us as well, except for refunding the money that is.
These "mistakes" should not be happening. There is obviously a problem but plusnet are still doing it to others
I think everyone should complain to their banks and get the direct debit payments reversed. This should encourage plusnet to do the right thing, having to sort out "mistakes" which happen to aid plusnet's bank balance. After all, not everyone checks their bank statements when they should.
These "mistakes" should not be happening. There is obviously a problem but plusnet are still doing it to others
I think everyone should complain to their banks and get the direct debit payments reversed. This should encourage plusnet to do the right thing, having to sort out "mistakes" which happen to aid plusnet's bank balance. After all, not everyone checks their bank statements when they should.
Message 8 of 8
(598 Views)
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