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bill due first of the 01/12 /18 diret debit date 10/12/18 to take there money

Rising Star
Posts: 126
Thanks: 10
Fixes: 1
Registered: ‎02-10-2013

bill due first of the 01/12 /18 diret debit date 10/12/18 to take there money

billing date 1/12/18 /email take money on the 10/12/18 ok got the  money to pay why is my broadband slowed down to a crawl try to get a 786.0 kb file 1 hour a go off windows server have u slowed me down had to use mobile phone the pc   is wired to the router

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: bill due first of the 01/12 /18 diret debit date 10/12/18 to take there money

Hi @firebird1000, thanks for your post.


To confirm, we don't slow customers down based on bill payments, so what you're reporting certainly suggests some sort of issue on the line.


However, on testing we're not showing any sort of issue as per the below GEA Test:


GEA Test Detail
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 94.5
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-11-23T15:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 79.9 Mbps 79.9 Mbps 79.9 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 899.0 Sec 900.0 Sec 899.9 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-12-06T14:52:22Z 2018-12-06T15:07:22Z
Ingress Code Violation 1 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0


As we're not detecting an issue with the actual sync of the router, we're going to need to look at some troubleshooting to see if we can find where the issue is.


We'd recommend starting with basic checks here and basic wireless troubleshooting here.


Please let us know how you get on.