bill due first of the 01/12 /18 diret debit date 10/12/18 to take there money
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- bill due first of the 01/12 /18 diret debit date 1...
bill due first of the 01/12 /18 diret debit date 10/12/18 to take there money
05-12-2018 11:22 PM - edited 05-12-2018 11:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
billing date 1/12/18 /email take money on the 10/12/18 ok got the money to pay why is my broadband slowed down to a crawl try to get a 786.0 kb file 1 hour a go off windows server have u slowed me down had to use mobile phone the pc is wired to the router
Re: bill due first of the 01/12 /18 diret debit date 10/12/18 to take there money
06-12-2018 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @firebird1000, thanks for your post.
To confirm, we don't slow customers down based on bill payments, so what you're reporting certainly suggests some sort of issue on the line.
However, on testing we're not showing any sort of issue as per the below GEA Test:
GEA Test Detail | |||
Circuit ID | <REDACTED> | Service ID | <REDACTED> |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 79.9 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 94.5 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2018-11-23T15:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 79.9 Mbps | 79.9 Mbps | 79.9 Mbps |
Up Stream Line Rate | 19.9 Mbps | 19.9 Mbps | 19.9 Mbps |
Up Time | 899.0 Sec | 900.0 Sec | 899.9 Sec |
Retrains | 0.0 | 0.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-12-06T14:52:22Z | 2018-12-06T15:07:22Z |
Ingress Code Violation | 1 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
As we're not detecting an issue with the actual sync of the router, we're going to need to look at some troubleshooting to see if we can find where the issue is.
We'd recommend starting with basic checks here and basic wireless troubleshooting here.
Please let us know how you get on.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- bill due first of the 01/12 /18 diret debit date 1...