bill amount is incorrect, help please

[#1]

Hi,

Can someone from Plusnet sort my bill out please, just checked it as was issued today (26th march 2019) and it's wrong. At the time i took offer out it was £35.99 yet my bill has come in at £43.99, they have added 'Unlimited UK & Mobile' twice to my bill. Also on the 19th march 2019 i paid for line rental saver (12 months upfront). It says £17.00 to pay but is wrong as they charging me twice for 'Unlimited UK & Mobile'.

Thank you.

[#2]

Hi @triceratops

I'm really sorry to hear about your billing and I have updated you via complaint ticket here

Please let us know if we can be of further assistance as we are more than happy to help.

Kind Regards

[#3]

Thanks for the quick response, just to confirm they will deduct £8.00 from the bill before payment taken in one week or will they take amount as stated on my bill and then refund the £8.00?

Thank you.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

[#4]

HI @triceratops, I have added a further response on the ticket for you here (due to it containing account specific info).

[#5]

Thank you understood, although not great as when i was with talktalk they take money 7 days after you receive bill like plusnet but they amend it immediately so when direct debit payment is taken you don't have to wait for a refund, cant see why plusnet can't do the same.

Thank you.

[#6]

Join the discussion on the thread Direct Debit Guarantee, which I started.

I also point out there that I started a similar thread 11 years ago. Pnet have been operating this system of making customers accept whatever their billing system doles out, without a chance of the customer getting it changed and then having to wait at their mercy for when a refund is issued. I am sure that is not in the spirit of how BACS see DD's operating.