cancel
Showing results for 
Search instead for 
Did you mean: 

beware 100 operator number (118500 ) not dementia friendly

Wilmamac48
Newbie
Posts: 2
Registered: ‎27-12-2023

beware 100 operator number (118500 ) not dementia friendly

my elderly mother lives with vascular dementia her bills have in recent months be increasing -my initial thought was that she was calling family overseas more often . however i have just learned that it was due to 118500 - her most recent monthly  bill had £39.39 in excess charges to this number. my mother doesn't have the capacity to dial this number or even know what it for. she does on occasion try to use her cordless  phone as a remote control for her TV.

I have  previously asked that premium numbers be blocked and only in the last week has this been supposedly been done even though i asked for it over a year ago . if - by some remote chance -mum did try to call it would have been the old 100 operator number she would have called and she would have  no understanding of the call charges relating to 118 numbers . Plusnet have always been fully aware of mums dementia diagnosis,  why then do the make things so difficult for sufferers and their carers or is it just that it is easy to take advantage of those who  lack capacity to manage their own financial affairs - contract will be up shortly it will not be renewed

Screenshot 2023-12-27 201831.png

Tags (2)
6 REPLIES 6
Baldrick1
Moderator
Moderator
Posts: 12,414
Thanks: 5,588
Fixes: 430
Registered: ‎30-06-2016

Re: beware 100 operator number (118500 ) not dementia friendly

Moderator's note:
Thread moved from Home Phone to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
Superuser
Posts: 24,031
Thanks: 10,203
Fixes: 176
Registered: ‎22-08-2007

Re: beware 100 operator number (118500 ) not dementia friendly

It would be interesting to know if these call barring functions work on a “Plusnet” line - https://www.bt.com/help/landline/calling-features-and-security/all-about-call-barring

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: beware 100 operator number (118500 ) not dementia friendly

Hi @Wilmamac48 

 

I'm sorry to learn this has happened, that must be really worrying for you. Mind sending me a private message with the username so I can make sure that we're doing all we can to help out?


Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Re: beware 100 operator number (118500 ) not dementia friendly


@Townman wrote:
It would be interesting to know if these call barring functions work on a “Plusnet” line - https://www.bt.com/help/landline/calling-features-and-security/all-about-call-barring

Looks pretty much the same as call barring on Plusnet:

https://www.plus.net/help/phone/call-features/ >>> How can I block premium content?

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Wilmamac48
Newbie
Posts: 2
Registered: ‎27-12-2023

Re: beware 100 operator number (118500 ) not dementia friendly

Doesn't appear to work with plus net lines
Marksfish
Seasoned Pro
Posts: 1,167
Thanks: 280
Fixes: 4
Registered: ‎22-11-2014

Re: beware 100 operator number (118500 ) not dementia friendly

Don't suppose she has a DECT phone does she? Ours allow a number (or group of numbers) to be barred from the handset. Might be worth looking at.

Mark