bereavement account closures

[#1]

is postroom@plus.net still the email account to use for bereavement account closures?
i was the account holder (and paid for) the broadband connection for my mother who has now passed away.

i have sent an email to above address with the details of the account requesting that it be closed.

[#2]

Hi there, thank you for reaching out.

I'm extremely sorry top hear about your loss, please accept our condolences from everyone here at Plusnet.

I'm unable to locate an account using your details o our Community forum, please can you send me a message with the account username, and/or landline number, and I'll be able to look into this for you.

Thanks, Adam.

[#3]

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@adam945 wrote:

Hi there, thank you for reaching out.

I'm extremely sorry top hear about your loss, please accept our condolences from everyone here at Plusnet.

I'm unable to locate an account using your details o our Community forum, please can you send me a message with the account username, and/or landline number, and I'll be able to look into this for you.

Thanks, Adam.

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PM sent

[#4]

i've had a reply from the email account, and the account closure has been actioned.