been cut off
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- Plusnet Community
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- been cut off
been cut off
06-09-2021 1:38 PM
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due to a billing issue plusnet cut off my accessto the net.They sent out a Email with an invite to pay the outstanding amount but THE LINK IN THAT EMAIL DOES NOT WORK AS PLUSNET REFUSES TO CONNECT
WHAT IS THE USE OF ASKING US TO PAY when you cannot access your account via the web you have to go back to the old method of phoning them.
THIS problem is not new as its happened to me several times over the past 18 months its about time they fixed it so it does not happen again.I am sure it does not only happen to me as there were posts in the forum going back months
WHY IS THIS HAPPENING PLUSNET????
Re: been cut off
06-09-2021 2:06 PM
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I'm really sorry to see you've had issues paying your bill.
Looks like you've managed to pay in the end?
Re: been cut off
06-09-2021 2:28 PM
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@haywardsteve wrote:
THIS problem is not new as its happened to me several times over the past 18 months
...
WHY IS THIS HAPPENING PLUSNET????
Because you have repeatedly failed to pay your bill on time?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: been cut off
16-10-2021 1:43 AM
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Plusnet want you to pay by direct debt they cannot find out what is causing the total lockout to their servers which members have been having for over a year now if
if they cannot take payment their billing server deletes your account and you are screwed only if you have a direct debt does this not happen and they are not bothered to find out the cause even though is happening to lots of their customers.
it took a letter to their CEO to even get a reply from their complaints dept who are looking into the issue but don't hold your breath it will be sorted
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