an error has occurred

ajtuckwell · ‎14-04-2020

i want to be able to use my online account but all i got is this message,

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

this has been on for months!

Strat · ‎14-04-2007

@ajtuckwell A common issue that requires a staff member to fix.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

ajtuckwell · ‎14-04-2020

lets hope they do

adam945 · ‎01-12-2020

Thanks a lot for reaching out and for advising us of this. I've now taken the necessary steps to have this issue resolved for you.

Everything should be sorted by the end of the week. Please accept my apologies for any inconvenience caused.

Adam - Plusnet Leeds

Adam
Plusnet Help Team - Leeds

caloweth · ‎14-04-2021

@adam945, I believe I, too, have the same issue... I'm trying to purchase the static IP add-on.

ajtuckwell · ‎14-04-2020

the fix only lasted a day. logged in today and same message stopping me from using account .

southerner · ‎27-11-2013

I had this for an age. Had to call and then start chasing the ticket to get it cleared.