am moving house during contract, what happens?

[#1]

Hi 

i havent been living in the address linked to my contract for several months, but have been paying for it (while not using it lol)

will i need to start a new contract and/or downgrade to adsl, then up to fibre, i have checked the address i will hopefully be moving and it should be able to be supplied with fibre. but does not have an active phone line. Am currently living in temporary accomodation, so didnt want to move my contract to here as i knew i would be moving on.

Any help will be gratefully received

[#2]

Hi @deadite

Thank you for getting in touch.

Our Customer Options team would need to deal with this during their opening hours.

You can reach them on: 0800 013 2632

Opening Hours:

8am - 8pm Monday to Friday  
9am - 7pm Saturday  
9am - 6pm Sunday

Kind Regards