am i getting broadband?

[#1]

i ordered fibre on 25th nov, no one came on 16th dec I got a text on 30th dec saying order committed for 6th jan 8am-1pm no one has come today and on the order check on the 0800 number it says we checked your order your internet isn't up and running yet. fibre order reference 2-87482976594 I will need engineer to come today please

[#2]

I'm really sorry to disappoint but the installation won't be going ahead today as the order has been cancelled.
To be frank this appears to be our error after the original appointment date was changed so we'll be arranging a new expedited appointment for the soonest possible date.
I'm raising a new order now and will be placing a request for an expedite as soon as possible, I'll make sure we keep you updated each step of the way.

[#3]

will an engineer be coming today?

[#4]

Hi, yes the engineer is due to attend this morning if he's not turned up already. Sorry you weren't updated as often as you should have been, hope all goes well with the install.

[#5]

No one has been yet

[#6]

Just got a call from engineer saying he will be here soon thanks

[#7]

Engineer has been and completed all the tests and said to contact plusnet to activate

[#8]

I've activated the account on our side, so plug the router in, wait 5-10 minutes and you should be online.