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activation day today. does it just mean bt disconnect broadband?

darnokfx
Newbie
Posts: 5
Registered: ‎02-12-2013

activation day today. does it just mean bt disconnect broadband?

Hi,
Supposed to switch from BT to plusnet today and all that has happened is the broadband has been disconnected.
It's been off most of the day.  My account info on plusnet still has it set on checkingline stats which it has been on since the day I signed up.
How long should switch over take?
Or am I yet another bt to plusnet customer who just gets disconnected and spends the next month trying to sort it out.
Thanks.
Konrad
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: activation day today. does it just mean bt disconnect broadband?

Sorry, your account with us didn't activate automatically as planned. I've done that now so you should be able to connect.
Apologies for any inconvenience.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: activation day today. does it just mean bt disconnect broadband?

Adam.........another Plus Net member of staff that needs to be cloned and we would be lost without