account summary not updated

[#1]

a couple of weeks ago I went online and upgraded my business broadband package to take advantage of new line speeds available in my area. I still have not received any email confirmation and my account summary has not been updated.

I've confirmed by phone and chat that I did actually completed the upgraded process properly.

Can you please send me confirmation and update my account summary to accurately show my order and products.

[#2]

Your account details will update once your order has completed for the change to ADSL2+. I'll drop a support ticket on your account with the date this is due to happen.

[#3]

Thank you.

[#4]

In fact, let me update myself. No details of the package or anything have changed as you're not changing package, just the speeds of the one you're currently on.