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account name problem changing direct debit

FIXED
aerh345
Newbie
Posts: 4
Registered: ‎29-11-2022

account name problem changing direct debit

Hope there is someone from plusnet on here who can help ... I've made 3 calls to the call centre to change my bank details. The bank is Natwest and the account name is (say) "J J Smith".

 

Each time I get a standard automated email (or last time told that it it is correct) that states "Your Bank/Building Society account name: NATWEST"

 

To me that does not make sense since Natwest is the name of the bank - not the account name ? Or is it just the automated letter that is wrong ? Either way I am concerned that the direct debit may now bounce despite efforts to correct what seems to be an error.

 

Also, I pay for phones for more than 1 person but it seems they have different account numbers for some reason - do I have to go through the whole palaver again for each one ?

 

8 REPLIES 8
Townman
Superuser
Superuser
Posts: 22,769
Thanks: 9,470
Fixes: 153
Registered: ‎22-08-2007

Re: account name problem changing direct debit

Hello,

A warm welcome to the forums.  For clarity, are these mobile phone accounts?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

aerh345
Newbie
Posts: 4
Registered: ‎29-11-2022

Re: account name problem changing direct debit

Sorry didn't think of that - yes they are mobile phone accounts

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: account name problem changing direct debit

Hey @aerh345,

Thanks for reaching out to us! Just to clarify, you'll get a different account number for each mobile number you have with us, even if they're all in your own name. Regarding the payment details, do you know if the naming error has caused any payments to bounce so far?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
aerh345
Newbie
Posts: 4
Registered: ‎29-11-2022

Re: account name problem changing direct debit

ok thanks for that - will have to make a call for each phone then 😕

 

Direct debit that has been changed with possible wrong account name not due for a couple of weeks - worried it might fail and be in a position where phones  are blocked which would be serious problem and probably difficult to resolve just before xmas - can I just change to credit card instead of dd or would that be against the T&Cs since had these sim only accounts for many years.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 548
Fixes: 94
Registered: ‎27-11-2020

Re: account name problem changing direct debit

Howdy @aerh345 you would need it to be DD however, if you want I can call you to try and set this up again so that we know it's correct?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
aerh345
Newbie
Posts: 4
Registered: ‎29-11-2022

Re: account name problem changing direct debit

Yes please - rather be safe than risk phone not working. Thanks

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 548
Fixes: 94
Registered: ‎27-11-2020

Re: account name problem changing direct debit

Please can you fire across your mobile number and full name for me @aerh345 ?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 22,769
Thanks: 9,470
Fixes: 153
Registered: ‎22-08-2007

Re: account name problem changing direct debit

Fix

"Fire across" is code for "Send a PM"!!!

 

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Interested and Newbie) to send PMs:-

  • Have made 5 or more posts
  • Have logged in (and out) at least twice and made 3 posts

Having attained the (Hooked) ranking a PM is sent as follows:-

  1. Click on the staff member's name in the left panel
    Web capture_27-11-2022_111734_community.plus.net.jpeg
  2. Click on SEND PRIVATE MESSAGE on the right
    Web capture_27-11-2022_113524_community.plus.net.jpeg

Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.