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account in credit after leaving

Posts: 1
Registered: ‎12-12-2019

account in credit after leaving

I moved providers and my account shows I am in credit but I have not received this money. the billing date is november so when should i get this money back?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: account in credit after leaving

Hi @leedale1973, welcome to the Community Forums.

I'm sorry you've had to chase up in regards to potential amounts you may be owed after the service has transferred away. I can't discuss the specifics for your account via this support channel however I've created a ticket with steps I've taken for you to address this which can be seen here:
As mentioned, that ticket will be updated by the relevant team within the next few days on what action we'll be taking for you. If there's anything else we can help you with in the meantime however then please don't hesitate getting back in touch.