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account closed- how do you reopen?

Posts: 1
Registered: ‎21-07-2021

account closed- how do you reopen?

My account was closed yesterday for after missing a payment. Told to go online but the account is closed!. How can i pay and reopen the account is the account is closed?

Maisylin Burrell

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Posts: 26,542
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Registered: ‎21-04-2017

Re: account closed- how do you reopen?

Hi @Maisylin

I'm really sorry to see we've had to closed your account due to failed payment.

I understand you've phoned us this morning and we've clarified what you'll need to do.

We can't re-open your closed account though, but to get your services back on in the meantime, I'd recommend calling our sales team on 0800 432 0080 and we'll be happy to open a new account for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi