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accepted new special offer on contract; confirmation email has incorrect pricing

ahmahmahm
Grafter
Posts: 27
Registered: ‎30-12-2008

accepted new special offer on contract; confirmation email has incorrect pricing

For 'Unlimited Fibre Extra', I was on a discounted price of £20.99 - £7.99, due to end 02/11/2020.  In my account area, I was offered a new discounted price of £20.99 - £8.99, starting a new 18 month contract.  Fine, looks good, I'll accept that, I thought.  🙂

The confirmation email, however, says my monthly subscription will be £40.99 for 18 months.

Is this just some transient error, until the existing contract is fully replaced by the new one?

I also have £9 for the Unlimited call package, and line rental is paid up for another 11 months or so, via the line rental saver.

Any clues?

thanks, Andy

7 REPLIES 7
ahmahmahm
Grafter
Posts: 27
Registered: ‎30-12-2008

Re: accepted new special offer on contract; confirmation email has incorrect pricing

Are there any Plusnet staff here, who are able to comment on this, please?

daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: accepted new special offer on contract; confirmation email has incorrect pricing

Hi @ahmahmahm 

Check at https://www.plus.net/wizard/?p=search to see if a Question has been raised specifying  what you agreed to

Dave

ahmahmahm
Grafter
Posts: 27
Registered: ‎30-12-2008

Re: accepted new special offer on contract; confirmation email has incorrect pricing

Hi Dave, and thanks for the reply.

 

The tickets there show the same incorrect information about now being on Unlimited Fibre Extra, for £40.99 per month for an 18 month contract, when it should be £12.00 per month for that period.

 

I clearly wouldn't have agreed to that package at that price.  That's nearly double the advertised, non-discount price for that package.  Must be some mistake.

 

Andy

daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: accepted new special offer on contract; confirmation email has incorrect pricing

Yes, that is really bad. Try phoning and choose "thinking of leaving". They should be able to sort it.

Dave

ahmahmahm
Grafter
Posts: 27
Registered: ‎30-12-2008

Re: accepted new special offer on contract; confirmation email has incorrect pricing

I've noticed that my total monthly price would be £40.99, if I take the expected £12.00 for the fibre bb + phone package, plus the expected £9.00 for call package, plus £19.99 for line rental, which I won't pay since I'm in the middle of a prepaid line rental saver period.  Is this, in fact, just a badly-worded email from Plusnet?

 

Andy

 

PS thought you were staff.

daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: accepted new special offer on contract; confirmation email has incorrect pricing

Hi Andy

Just checked my new contract details and it the only price there is the broadband. I also have LRS

Dave

ahmahmahm
Grafter
Posts: 27
Registered: ‎30-12-2008

Re: accepted new special offer on contract; confirmation email has incorrect pricing

Got through to the support line guys after a 25 minute hold - not too bad these days.  I am assured that everything is fine, and the confirmation email is just not very well written.  We'll see when the next payment goes out.