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Your questions

createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Your questions

What s the link to all of my support tickets?
I cant seem to find it anywhere, its as if its not meant to be found..
3 REPLIES
jab1
Seasoned Champion
Posts: 2,251
Thanks: 604
Fixes: 9
Registered: ‎24-02-2012

Re: Your questions

Try this (login required):
https://portal.plus.net/wizard/?p=search
John
createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Re: Your questions

Dear Plusnet,
When I say to your representative more than once on the phone that when he calls me to NOT call from a withheld number so that I will answer I dont ask this for a joke.
To then get a text that asks me to call back on the 0845 number probably into a queue of 15-30 minutes during my work time is not acceptable.
What also isnt acceptable is CANCELLING the service because your support team FAILED to see my ticket I sent in a week ago!! and for the guy on the phone to say "oh sorry, we have been busy"! This is not acceptable, if I missed a ticket for a week in my job I probably wouldnt have a job!
I am now without broadband.
Get it sorted please, and call ME back from a non-withheld number.
Thank you!
Moderator
Moderator
Posts: 27,328
Thanks: 1,891
Fixes: 173
Registered: ‎14-04-2007

Re: Your questions

Mod Note
Topic locked in favour of http://community.plus.net/forum/index.php/topic,145790.msg1284362.html#msg1284362

Customer and Forum Moderator. Windows 10 Firefox 63.0.3 (64-bit)