Dear Plusnet,
When I say to your representative more than once on the phone that when he calls me to NOT call from a withheld number so that I will answer I dont ask this for a joke.
To then get a text that asks me to call back on the 0845 number probably into a queue of 15-30 minutes during my work time is not acceptable.
What also isnt acceptable is CANCELLING the service because your support team FAILED to see my ticket I sent in a week ago!! and for the guy on the phone to say "oh sorry, we have been busy"! This is not acceptable, if I missed a ticket for a week in my job I probably wouldnt have a job!
I am now without broadband.
Get it sorted please, and call ME back from a non-withheld number.
Thank you!
