Your bill is ready to view
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Your bill is ready to view
Your bill is ready to view
25-06-2019 5:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If I get the email that says Your bill is ready to view, and it's wrong can it get corrected before payment gets taken out?
Re: Your bill is ready to view
25-06-2019 6:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch.
I'm afraid we'd be unable to amend a bill amount while it's currently pending.
In this scenario we'd need to either wait for the payment to go through to refund you or wait for the payment to fail to then credit the appropriate amount off.
Re: Your bill is ready to view
25-06-2019 6:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's going to over x3 more due to the messed up account, as long as you can refund me that's fine.
Re: Your bill is ready to view
25-06-2019 7:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @psdexter,
I can assure you that any money owed will be refunded back to you until the issue is fixed. I am sorry for the inconvenience this is causing.
Re: Your bill is ready to view
25-06-2019 7:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Been broken since 29th May so not holding my breath
Re: Your bill is ready to view
26-06-2019 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've done some digging and I've added a reply to your support ticket https://www.plus.net/wizard/?p=view_question&id=191545726 which I hope helps.
Let us know if you have any further queries or concerns.
Re: Your bill is ready to view
05-07-2019 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I got charged what I should have the £42, it' still sending me emails about being over the limit and the website information is also wrong, but as long as still get charge £42 I'm happy.
Re: Your bill is ready to view
05-07-2019 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @psdexter,
We are sincerely sorry for the confusion this is causing and can assure what Gandalf has advised on your ticket is correct. Should you have any further problems please get back to us and we will look investigate further.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Your bill is ready to view