Your are provider of services how's about billing for them???
Hi @Daniel28012,
I'm very sorry that you have not had a bill produced since December and for any inconvenience that this is causing you. Unfortunately, our billing team are still working to fix the issue that has suspended billing on some accounts.
Once the issue has been resolved, we'll produce a bill for the payments that we've not been able to take and we can arrange a payment plan to ensure that you're not having to pay it in one go.
If I'm being honest the impression I have is no one is looking at it because it's not effecting enough customers. I may have this wrong but the really long ticket on my account accompanied by the 2 month wait has left me with this impression unfortunately. I am sick of chasing Plusnet for this when I could be doing other stuff. Any customer in my opinion who waits this out should be gifted at least 2 years free service because this should not be happening and it should not be taking ages to fix. I'm 31 now I keep thinking will I finally get a bill before I'm 60 from Plusnet. What Plusnet don't understand is not every single person in the country is loaded and junk like this effects a person's budget. It wouldn't be so bad if Plusnet allowed customers to pay the accounts into credit so a customer could pay the contracted line rental so when a bill actually prints it will be very low due to the credit they have paid sat there waiting for the bill however your company don't allow this but to be fair your the only company I have come across that doesn't allow a customer to pay in credit. This should be Plusnets top priority. Everything else should be put on hold apart from anything that effects a customers line from working. Without getting money from bills there no company and you run the risk of going bust or been sold by BT because of losses incurred. Does bt have the same issues if they don't why are you not using the same billing system??? In the 7 days I also intend to write the press some emails because it's out of order. Like I say I'm moving company if it's not fixed by next Wednesday.
Hi Daniel.
I understand the frustration and concern, but unfortunately we can't unsuspend the billing of your account as there's an issue which would likely lead you to get incorrectly charged that is being worked on at a high priority.
There is nothing we can do to escalate or prioritise this further and to be honest I wouldn't worry about this. We'll let you know when we've generated your invoice and we'll arrange a payment plan if the amount is too big for you to pay in one go.
While I appreciate you've said you want to leave without any termination charges because of this I'm afraid that us not charging you for a service you're receiving is unlikely something we can waive termination charges for however as above I understand that we'd likely produce a big invoice at the end but we'll cross that bridge when we come to it.
Thanks for your continued patience.
