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Your Plusnet bill's now ready to view - NOT!

Lynnpin
Grafter
Posts: 92
Thanks: 2
Registered: ‎31-07-2012

Your Plusnet bill's now ready to view - NOT!

You sent me an email half an hour ago saying that my bill was now ready to view.

I have had Plusnet broadband for many years but this month took your phone package as well. You will soon be taking £30.99 on 7th February but I have no idea what this is for as there are no bills showing up in my account management centre. It looks like I'm not the only one having this problem but I thought it was fixed.  Can you send the bill via email if you can't fix the problem please?

5 REPLIES 5
Oldtechy
Newbie
Posts: 1
Thanks: 1
Registered: ‎02-02-2019

Re: Your Plusnet bill's now ready to view - NOT!

Like many others, I haven't been able to see a bill since last SEPTEMBER. This must surely be against regulations for Direct Debit payments, so maybe its time to involve the FCA.

Plusnet Help Team
Plusnet Help Team
Posts: 302
Thanks: 35
Fixes: 24
Registered: ‎06-08-2018

Re: Your Plusnet bill's now ready to view - NOT!

Hi @Lynnpin sorry to hear that you have been affected by this issue. I have created a support ticket response here and also attached your most recent bill to the support ticket.

 

Please let me know if there is anything else I can assist you with.

 

-------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Hi @Oldtechy I apologise that you have been affected by this issue since September 18. I have responded further via a support ticket on your account here

 

Please let me know if there is any additional support that I can offer.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

Highlighted
Lynnpin
Grafter
Posts: 92
Thanks: 2
Registered: ‎31-07-2012

Re: Your Plusnet bill's now ready to view - NOT!

Thank you Satss. I hope it gets fixed soon.

smiffy1
Rising Star
Posts: 66
Thanks: 17
Registered: ‎23-09-2018

Re: Your Plusnet bill's now ready to view - NOT!

@Lynnpin no doubt you will be back here next month

Lynnpin
Grafter
Posts: 92
Thanks: 2
Registered: ‎31-07-2012

Re: Your Plusnet bill's now ready to view - NOT!

Ha ha.Funny Wouldn't be surprised.

I'm trying to give it time to settle down but I'm sure my broadband speed is worse since taking out line rental as well.  There's no logical reason why it should be slower but, hey, there's no logical reason why my first and second problems occurred either. Given that my broadband speed only manages a steady 3.5Mb I cannot afford to lose any of it!