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You've reached your Broadband Usage Limit

AnnieO
Hooked
Posts: 5
Registered: ‎31-10-2018

You've reached your Broadband Usage Limit

Email from plusnet stating 

You've now reached the extra usage limit you set for your broadband service. Your broadband service will be restricted until the end of your billing month.

Your extra usage price limit is currently set to £-3.62.

 

 No according to my account page, 

This month you've used

8.28GB

of your 10GB allowance

with only 1 day to go, I will never use that up. 

 

Not the first time this has happened, and don't appreciate emails which you can't respond to.

 

Why do the details not marry up?

 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,516
Thanks: 6,305
Fixes: 1,459
Registered: ‎11-01-2008

Re: You've reached your Broadband Usage Limit


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: You've reached your Broadband Usage Limit

Thanks for your post @AnnieO 

I'm sorry to see what's happened. As far as I'm aware from reading our CV19 help article Here we're no longer charging for extra usage on our capped broadband packages until further notice, so I've increased the data transfer watch on your account to unrestrict your service. You may need to reboot your router for this change to take effect.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet