You've reached your Broadband Usage Limit
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You've reached your Broadband Usage Limit
23-04-2021 1:19 PM
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Email from plusnet stating
You've now reached the extra usage limit you set for your broadband service. Your broadband service will be restricted until the end of your billing month.
Your extra usage price limit is currently set to £-3.62.
No according to my account page,
This month you've used
8.28GB
of your 10GB allowance
with only 1 day to go, I will never use that up.
Not the first time this has happened, and don't appreciate emails which you can't respond to.
Why do the details not marry up?
Re: You've reached your Broadband Usage Limit
23-04-2021 3:07 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: You've reached your Broadband Usage Limit
23-04-2021 3:25 PM
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Thanks for your post @AnnieO
I'm sorry to see what's happened. As far as I'm aware from reading our CV19 help article Here we're no longer charging for extra usage on our capped broadband packages until further notice, so I've increased the data transfer watch on your account to unrestrict your service. You may need to reboot your router for this change to take effect.
I hope this helps.
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