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You have crippled my speeds - please sort it

Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

You have crippled my speeds - please sort it

I tried phoning but the wait is in excess of 20 minutes
On the 10th of this month I increased my usage allowance by £5 and this was confirmed in a ticket.
I have just received this email
Quote
Dear Oldjim,
Account username: *********
At the moment your account allows for 10GB of peak-time usage per month.
You've probably noticed that your broadband speeds are slower than usual,
this is because you've gone over your monthly usage allowance.  Don't
worry, your speed will be back to normal at the end of your billing month.
If you'd like to return to full speed now, you'll need to increase your
usage allowance.
There are two ways to do this, you can either:
- Increase your usage allowance - (75p per GB added)
- Use what you like now and pay for it at the end of the month - (£1.00
per GB used)
Choose what works for you at the following link:
- https://portal.plus.net/my.html?action=control_your_broadband
If you'd like to find out more about traffic management and usage
allowance there's a load of information on our website:
- https://www.plus.net/support/broadband/products/broadband_your_way/
To see a breakdown of your usage this month go to the following link:
- http://portal.plus.net/view_my_broadband_usage/
Thanks,
Plusnet Customer Support

Two questions
As my usage has just gone over 10GB why have I been throttled
Where did this stupid email come from as I am on Value where the increase is in 5GB chunks
Ticket raised - God it is a pain at these speeds - 41669401 and 41669403 (I don't know how that happened)
14 REPLIES
barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Re: You have crippled my speeds - please sort it

Jim, don't get too stressed about this. It's only an Internet connection and life goes on.  Wink
Steve
Seasoned Pro
Posts: 6,700
Thanks: 252
Registered: 13-07-2009

Re: You have crippled my speeds - please sort it

Only an Internet connection to you perhaps barquerole but other people actually really need It and rely on It, Any way hope you get this fixed Jim, You should be getting this free anyway seeing as your a Moderator Wink
If life gives you lemons, make lemonade.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: You have crippled my speeds - please sort it

Hi Jim,
I'm sorry you were restricted when you shouldn't have been. This has now been rectified. I'm not sure why that happened and will have to investigate that further to make sure it doesn't happen to you again. Also, the email you received was rather strange and another thing I'll have to look into. I'm also not too impressed with the response you received to the ticket which I am just about to feedback about. Apologies once again. I will let you know once I find out why but the main thing for now at least is that it's sorted.
Jojo Smiley
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: You have crippled my speeds - please sort it

Thanks Jojo
I think you should borrow Mand's cricket bat as the Agent clearly hadn't read the question and just gave a standard response related to going over the limit
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: You have crippled my speeds - please sort it

The cricket bat has already been weilded, Jim Wink
barquerole
Grafter
Posts: 55
Thanks: 1
Registered: 23-07-2007

Re: You have crippled my speeds - please sort it

Quote from: Steve
You should be getting this free anyway seeing as your a Moderator Wink

Other people have to pay with their hard earned cash, so why not a moderator?  Wink
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: You have crippled my speeds - please sort it

We get nothing free - not even a special discount - although I did get a Plusnet mug when I visited the offices  Shocked
From a personal point of view if such a thing was offered I would reject it as I prefer to be and be seen as independent from Plusnet
Moderator
Moderator
Posts: 17,367
Thanks: 987
Fixes: 116
Registered: 11-01-2008

Re: You have crippled my speeds - please sort it

i however am open to all sorts of bribes and corruption Wink
Will Moderate For Thanks
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: You have crippled my speeds - please sort it

Quote
although I did get a Plusnet mug when I visited the offices

So that's where mug number 248 went to Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Steve
Seasoned Pro
Posts: 6,700
Thanks: 252
Registered: 13-07-2009

Re: You have crippled my speeds - please sort it

Quote from: barquerole
Quote from: Steve
You should be getting this free anyway seeing as your a Moderator Wink

Other people have to pay with their hard earned cash, so why not a moderator?  Wink
I wasn't actually being serious, However adiewoo has made himself very clear Grin
If life gives you lemons, make lemonade.
Moderator
Moderator
Posts: 17,367
Thanks: 987
Fixes: 116
Registered: 11-01-2008

Re: You have crippled my speeds - please sort it

Quote from: Chris
Quote
although I did get a Plusnet mug when I visited the offices

So that's where mug number 248 went to Wink

Thought Strat had 248 and Oldjim 274?
Or hadn't you noticed that one had gone. Ooops.
Will Moderate For Thanks
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Re: You have crippled my speeds - please sort it

And Mr. Kelly still owes me one from previous moderatorship... Wink
fhstudios
Dabbler
Posts: 18
Registered: 19-12-2010

Re: You have crippled my speeds - please sort it

Looks like I'm having a similar problem this evening and yet again 20min queue time - no way am I prepared to pay for the additional usage when they ain't giving to me!!!
Community Veteran
Posts: 26,447
Thanks: 690
Fixes: 8
Registered: 10-04-2007

Re: You have crippled my speeds - please sort it

Quote from: adiewoo
Quote from: Chris
Quote
although I did get a Plusnet mug when I visited the offices

So that's where mug number 248 went to Wink

Thought Strat had 248 and Oldjim 274?
Or hadn't you noticed that one had gone. Ooops.

No, I've got 274.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)