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You have an order which is currently being processed

Rookyroo
Newbie
Posts: 1
Registered: ‎06-01-2022

You have an order which is currently being processed

I keep having this message, could you sort it for me please.

Thanks, Anna

5 REPLIES 5
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: You have an order which is currently being processed

Really sorry about that @Rookyroo

I've just sorted that out for you, so that message will no longer appear. Let me know if you have any further issues at all.

 Adam
 Plusnet Help Team - Leeds
Jevets
Newbie
Posts: 2
Registered: ‎06-01-2022

Re: You have an order which is currently being processed

I am also having this problem when trying to renew my contract, can this be investigated for me:

Ste

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,662
Thanks: 10,274
Fixes: 1,607
Registered: ‎21-04-2017

Re: You have an order which is currently being processed

Thanks for your post @Jevets

This should be sorted for you now also. 

Let us know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Jevets
Newbie
Posts: 2
Registered: ‎06-01-2022

Re: You have an order which is currently being processed

Thanks for sorting the order in progress issue, I find that I cannot change the firewall settings, when I try to save i get "

"An error occurred

Please try again soon. If the problem persists, please let us know."

2 ports that I need to use (port 9 for wol and port 34567 for cctv cameras) are blocked.

Thanks

Ste

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,662
Thanks: 10,274
Fixes: 1,607
Registered: ‎21-04-2017

Re: You have an order which is currently being processed

Thanks for getting back to me @Jevets

We're aware of an issue with changing the firewall settings we're working on getting to the bottom of as soon as possible. 

I've taken a look into this for you though and I can see the broadband firewall on your account is turned off, so this doesn't appear to be blocking ports.

It may be worth checking the router firewall at http://192.168.1.254 and using port forwarding to open ports up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet