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You cannot make any changes to your account while there is a phone order in progress.

FIXED
wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

You cannot make any changes to your account while there is a phone order in progress.

This has been saying this for months. My partner helps her mum with her online stuff and when she logs into the account she gets this message ( You cannot make any changes to your account while there is a phone order in progress. ) this has been showing for months and she is unable to make any changes to her account 

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,567
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: You cannot make any changes to your account while there is a phone order in progress.

Fix

Hiya @wesupportthepal, thanks for getting in touch. I am really sorry for the issues with the account and for the inconvenience this is causing.

 

Can you please send us over a PM with the username of the account this relates to so we can take a further look at this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team