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You can't change your products for the moment, you have an order which is currently being processed.

funsizedmum
Just browsing
Posts: 1
Registered: ‎09-04-2020

You can't change your products for the moment, you have an order which is currently being processed.

Trying to renew my contract online but constantly getting the following message 

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

My original broadband order from 2 years ago seems to be the problem as the last stage "We'll take the first subscription payment for your broadband service soon" hasn't been completed.

I've tried phoning but is there any way round this?

1 REPLY 1
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: You can't change your products for the moment, you have an order which is currently being pro...

Hi @funsizedmum, sorry for the delayed response.

I have replied back to your Twitter post.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team