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You can't change your products for the moment, you have an order which is currently being processed.

FIXED
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Newbie
Posts: 3
Registered: ‎31-07-2020

You can't change your products for the moment, you have an order which is currently being processed.

Hi

 

this message keeps appearing on my account if I try to upgrade or add products.

there are no orders in progress- I’ve been with Plusnet over 2 years.

9 REPLIES 9
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Moderator
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Re: You can't change your products for the moment, you have an order which is currently being proces


Moderators Note


This topic has been moved from ADSL Broadband to My Account/ Billing 

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Pro
Posts: 506
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Registered: ‎25-08-2010

Re: You can't change your products for the moment, you have an order which is currently being proces

@R8ych123 

It really is easier to get a new contract using the phone and choosing "thinking of leaving"

If you don't get through within 15 minutes, hang up and try again.

Dave

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Plusnet Help Team
Plusnet Help Team
Posts: 346
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Registered: ‎30-03-2020

Re: You can't change your products for the moment, you have an order which is currently being proces

Hi there @R8ych123 😎

 

Could you private message me your username so I can get this order error message looked at for you please? 🤗

 Noor
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎03-01-2019

Re: You can't change your products for the moment, you have an order which is currently being proces

Hi tinytaco, any chance you could look at my account as well? I've had no answer on my similar question here
https://community.plus.net/t5/My-Account-Billing/Order-in-progress-error-can-t-renew-or-change/td-p/...
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Newbie
Posts: 3
Registered: ‎31-07-2020

Re: You can't change your products for the moment, you have an order which is currently being proces

 

I did this a few days ago, still no response

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Newbie
Posts: 3
Registered: ‎31-07-2020

An error has occurred You can't change your products for the moment, you have an order which is cur

Hi

 

My account still shows the following message:-

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

Judging by this forum it's a common problem - can someone please fix it asap. My user name is raych123.

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Re: An error has occurred You can't change your products for the moment, you have an order which is

Moderator's note(s):

Two threads by the OP merged to keep support in one place.

Forum Moderator and Customer
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Plusnet Help Team
Plusnet Help Team
Posts: 346
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Registered: ‎30-03-2020

Re: You can't change your products for the moment, you have an order which is currently being proces

Fix

Hi there, this has been amended for you now. Thanks for your patience.

 Noor
 Plusnet Help Team
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Newbie
Posts: 1
Registered: ‎13-07-2020

Re: You can't change your products for the moment, you have an order which is currently being proces

I'm having similar issues. Moved house ten weeks ago and my account was stuck with message "Cannot change products as order in process. This persisted for a month and customer services couldn't resolve so set me up new account. Same thing has happened again and unable to make changes. Cannot get through to customer services.

I am so fed up with Plusnet I am cancelling two mobile contracts with them and would cancel Broadband but would incur several hundred pounds cancellation charge as they set up a new contract. May end up paying this soon as getting nowwhere with Plusnet.