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Yet to receive Cashback email.

FIXED
Rickys
Newbie
Posts: 7
Thanks: 1
Registered: ‎20-09-2019

Yet to receive Cashback email.

Hi my service was activated roughly 30 days ago & I've yet to receive the cashback email.

Any help appreciated
3 REPLIES 3
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Yet to receive Cashback email.

Hi @Rickys, thanks for getting in touch.

 

Apologies for the lack of communication there has been surrounding your cashback. It's showing on our side that an email was sent to yourself on 20/09/2019 to claim your reward. If you haven't done so already, I'd recommend checking your spam/junk folder. Let us know if the email isn't there as we'd be happy to redeem this on your behalf. Once redeemed the reward would be with you within 30 days.

 

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Rickys
Newbie
Posts: 7
Thanks: 1
Registered: ‎20-09-2019

Re: Yet to receive Cashback email.

Hi thanks for the reply its no major issue I've just double checked all mail folders & could not see the email.

If you could resend or activate it at your end then it'd be appreciated & thanks again for the assistance.
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Yet to receive Cashback email.

Fix

@Rickys,

 

I've just updated the ticket @abails0105 opened on your account with your unique cashback link to allow you to claim the cashback.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team