Following on from the problem I had with payments in August, which took over a month to resolve. I now have yet more problems.
Received the below email on 13th Oct.
Your Plusnet bill's now ready to view, and you can log in here to see it:
https://www.plus.net/mybillIf you?re wondering why your bill looks a little different, it?s because we?ve given them a facelift! Find out about what other changes we?ve made here:
https://www.plus.net/help/my-account/billing-changes/We'll soon be taking a payment of (the normal monthly payment) for your service. This will leave your account on or after 22nd October 2018.
To see a full history of your payments, or to update your payment details, head over to our Member Centre:
https://www.plus.net/my.htmlFollowed by an email on the 17th saying:
We need to let you know about an outstanding balance on your account.
We weren't able to take payment for your September bill, because there were no active direct debit details on your account. The bill was for £(more than 2 months payments), this will now be added to your October bill and you'll see it on there as a balance brought forward. This will be with you in the next few days.
From our records we can see that you still don't have any active direct debit instructions on your account. To get these set up, please visit the bills and payments section in Member Centre.
You may get an email from us in the next couple of days referring to this failed payment for September. If your account is otherwise up to date please ignore this, as we won't be placing any usage restrictions.
We know there have been a few systems updates recently which might have caused you some disruption. Please know we're working hard to make sure everything gets back to normal very quickly. If you've got any questions, please don't hesitate to get in touch.
So I logged in and checked my account to see that my direct debit details are there as normal, next payment due 22nd Oct as normal. No messages to say that the account is in arrears.
I have now received 3 more emails on the 18th with the last one saying that I now owe nearly £130 (almost 4 times my monthly payment)and my account has been restricted.
Log in to my account, direct debit details still there as they have been for the last 4 years, no splash screen, no alerts just a message saying next bill due Nov 13th. Can't find an option to raise a ticket and online chat unavailable.
Sort out your billing system rather than adding extra charge after extra charge and expecting customers to put up with it. From previous experience nothing gets done until someone makes a nuisance of themselves on the forum.
I will be contacting the ombudsmen next and changing suppliers when my contract runs out (not giving you a reason to demand more money by cancelling early) unless you really step up your customer service and show me you do actually "Do you proud"
