Yet another overcharged customer
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Yet another overcharged customer
09-10-2019 5:21 PM
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Chat ref: 4302810174; Question: 192479761 (closed due to inactivity)
In May, I upgraded to Fibre Extra. As I already had Line Rental Saver, with other discounts I should have been paying £8.99 a month. I was charged £53.57. That's an overcharge of £44.48.
In June and July I was overcharged by £30.99, and in August and September £12.00.
In total, I have been overcharged by £130.56.
Although I was told during a chat that this would be resolve, and a question was subsequently opened, the overcharging has continued, and the question closed due to inactivity. This really isn't good enough, Plusnet. Up until May you have been a reliable provider, but since then your service has really deteriorated. Speeds are sorely lacking (as detailed in another post).
Please sort this out without further delay.
Re: Yet another overcharged customer
10-10-2019 12:14 AM
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Re: Yet another overcharged customer
10-10-2019 1:40 PM
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Thanks for getting in touch @Thats_What_I_Do
I'm sorry to see your bills have been incorrect. I've taken steps to refund what we owe you and correct this moving forward adding a reply onto a support ticket with more detail you can view by going Here
I hope this helps.
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