Yet another incorrect billing complaint
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Yet another incorrect billing complaint
26-08-2015 2:39 PM
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Instead, I get a demand for next month's payment. Yeah, but no, that's not happening.
Looks like I'm far from alone in this. For dog's sake, sort it out, Plusnet.
Re: Yet another incorrect billing complaint
27-08-2015 8:55 AM
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Re: Yet another incorrect billing complaint
27-08-2015 10:15 AM
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It's worrying that this seems so common, going by the number of similar complaints, both here and elsewhere.
Re: Yet another incorrect billing complaint
27-08-2015 10:23 AM
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Slight correction
Quote from: richij Thanks, Ben. I await the next missive from Billing with excitementtrepidation.
Re: Yet another incorrect billing complaint
31-08-2015 2:29 PM
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Quote from: Ben Hey, Sorry to hear about this. I have checked your account and can see that the transfer failed in automation to close your account. Because of this it generated a new invoice for your next bill on the 23rd. To resolve this issue I have forwarded this on to our billing department to amend the errors for you and refund any moneys owed. ^BB
OK, so I've heard nothing from Plusnet, but I see my account is still active and now has a £21 credit.
When should I expect to receive it? Migration was two weeks ago.
Re: Yet another incorrect billing complaint
31-08-2015 2:30 PM
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Re: Yet another incorrect billing complaint
01-09-2015 3:08 PM
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Can't you sort it out? You owe me money, not the other way around.
Re: Yet another incorrect billing complaint
02-09-2015 8:50 AM
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Excuse me? I don't remember giving you a continuous payment authority. Seems like we're drifting from incompetence into illegality (or, at least violating PCI-DSS).
Re: Yet another incorrect billing complaint
02-09-2015 8:59 AM
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Quote from: Matthew The refund was processed on the 25th and it can take up to 10 working days.
For the record, the refund finally hit today, which was exactly 10 working days. While I'm glad this part of my complaint is resolved, I remain disappointed that Plusnet are so slow at sorting this out.
Now, for your next trick, please stop sending me passive-aggressive email and SMS requesting payment for money I don't owe you.
Re: Yet another incorrect billing complaint
02-09-2015 3:41 PM
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Matty
Re: Yet another incorrect billing complaint
02-09-2015 3:52 PM
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Among that flurry, I see something about a "cancellation request" -- can you confirm that this isn't going to try and cease my line?
Re: Yet another incorrect billing complaint
02-09-2015 3:55 PM
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