I signed up some many weeks ago now and am still awaiting my cashback via an email I should have received 10 days after my BB service was set up, some many weeks later and after constant chatting with advisors who keep fobbing me off about informing Marketing etc I still have not received any cashback. Why not. I note forums here and on Martin Lewis moneysavingexpert site all say the same. So Plusnet where is my Cashback? I am 80 years old and would like that money to pay towards my husbands gravestone
I'm sorry to hear you haven't received the cashback yet. One of our agents is keeping a eye on this for you and as soon as we know more we'll be in touch.
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Still no Cashback and is nearly 5 months despite promises, read other peoples complaints and we are at a point it was sent by royal mail but never arrived Next step Ombudsman So many people are having the same problems!!
hi Barb67, I'm just looking at your account now and am going to escalate the open ticket about this over to one of my colleagues to chase this up for you.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
